Service Interruption - Shared and Reseller Hosting Servers

Incident Report for Panthur Hosting

Resolved

This incident has been resolved.

Posted Oct 07, 2020 - 20:31 AEDT

Monitoring

All servers potentially affected by this issue have been checked and rebooted if necessary. Database consistency checks have been run when required.

We are still investigating the root cause of this issue.

We are continuing to monitor the system closely in the usual manner.

Posted Oct 07, 2020 - 18:00 AEDT

Identified

We have identified a fix for this issue, and are currently checking all the host potentially affected by this issue.

These hosts may be rebooted if required while applying the fix.

We will provide another update in 60 minutes, or if there is a significant change in the situation.

Posted Oct 07, 2020 - 17:09 AEDT

Update

The following shared hosting servers are affected by this issue:

vmcp13.web-servers.com.au
vmcp31.web-servers.com.au
vmcp32.web-servers.com.au

The following reseller servers are affected by this issue:

vmres07.web-servers.com.au
vmres10.web-servers.com.au
vmres20.web-servers.com.au
vmres24.web-servers.com.au

Access to your website, email services, ftp services and access to the cPanel control panel may be impacted on the servers listed above.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

Posted Oct 07, 2020 - 16:39 AEDT

Investigating

Be advised our internal monitoring has indicated that a number of Shared and Reseller Hosting servers are currently down or unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

Posted Oct 07, 2020 - 16:14 AEDT

This incident affected: Economy & Business Web Hosting, Reseller Hosting, and Stealth Web Hosting.