Service Advisory: Webmail and Email Service Impact
Identified - We are aware of an issue currently affecting email services, where some customers may be unable to send or receive emails.

Our Engineering Team has identified the issue and is actively working to restore normal email functionality as quickly as possible.

Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available.

We appreciate your patience and understanding while we work toward a resolution.
Jul 31, 2026 - 11:52 AEST
Email Delivery Issue Affecting Hotmail Domains
Identified - We are aware of an issue currently affecting email delivery to Hotmail domains.

Our Engineering Team is actively investigating the issue and working around the clock to restore normal email delivery as quickly as possible.

Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available.

We appreciate your patience and understanding while we work toward a resolution
Jul 29, 2026 - 22:14 AEST

About This Site

Welcome to the Panthur status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Economy & Business Web Hosting Operational
Reseller Hosting Operational
Stealth Web Hosting Operational
Network Operational
DNS Cluster (NameServers) - ns*.panthur.com Operational
DNS Cluster (NameServers) ns*.yourdns.com.au Operational
Panthur Website Operational
Panthur Client Area (Members Area) Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 2, 2026

No incidents reported today.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Unresolved incident: Service Advisory: Webmail and Email Service Impact.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Network Connectivity Issue Affecting Some Shared and Reseller Linux Hosting Services
Resolved - This incident has been resolved.
Jul 29, 23:31 AEST
Monitoring - The network issue affecting a subset of our Shared and Reseller Linux Hosting servers has now been resolved. All services, including hosted websites, are functioning normally at this time.

Our senior system administrators and infrastructure teams will continue to closely monitor the environment to ensure service stability.

We sincerely apologize for the inconvenience caused and thank you for your patience and understanding throughout this matter.
May 20, 00:34 AEST
Investigating - We are currently experiencing a network issue affecting a subset of our Shared and Reseller Linux Hosting servers. Our senior system administrators and infrastructure teams are actively working on the issue with the highest priority.

At present, some hosted websites may not resolve globally. However, cPanel and Webmail access continue to function normally.

We sincerely apologize for the inconvenience caused and would like to assure you that the issue is being closely monitored and addressed on priority. Further updates will be shared as more information becomes available.
May 19, 23:45 AEST
Duplicate Emails Received from Gmail
Resolved - This incident has been resolved.
Jul 29, 23:31 AEST
Identified - We are actively tracking an issue where some customers may receive duplicate copies of incoming emails when the messages originate from Gmail or Google Workspace accounts.

After a thorough investigation of our mail infrastructure, we have verified that this behavior is not caused by our hosting platform, local mail servers, or internal network delivery. The duplicate messages are generated during the external sending process from the Google network and have been replicated during independent testing.

What this means for you:
-No action is required: You do not need to alter your email settings or open a support ticket.
-Email integrity is secure: No data is being lost, and email delivery remains fully functional aside from the duplicate copies.

Our Approach: While a manual server-side modification exists that could suppress these duplicates, implementing it presents a significant risk to overall mail reliability. Forcing this workaround could unintentionally block legitimate mail or increase the risk of valid messages being marked as spam. To protect your email delivery performance, we are letting standard delivery protocols handle the messages naturally.

We are continuously monitoring inbound mail traffic and tracking updates regarding Google's sending behavior and third-party integration updates. We appreciate your patience and will provide further updates as soon as more technical details become available.
Jun 5, 14:02 AEST
Service Advisory – Shared Linux Hosting
Resolved - This incident has been resolved.
Jul 29, 23:31 AEST
Monitoring - Our Infrastructure team has identified the root cause as a faulty kernel affecting the impacted servers.

A stable kernel has now been applied to the affected servers, and services have been successfully restored. Websites, cPanel, and Webmail should now be accessible.

We will continue to closely monitor the environment, and our administrators will take any further actions required to ensure ongoing stability.

Thank you for your patience and understanding.
Jul 21, 14:52 AEST
Identified - We are aware of an issue that is preventing some customers from accessing websites and emails.

Our Infrastructure team is actively investigating the issue and working to restore services as quickly as possible.

Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available.

We appreciate your patience and understanding while we work toward a resolution.
Jul 21, 14:10 AEST
Service Advisory: Website and Service Impact
Resolved - This incident has been resolved.
Jul 29, 23:30 AEST
Monitoring - The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability.

We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.
May 18, 21:33 AEST
Identified - We have identified another issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it.

Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.
May 18, 16:32 AEST
Monitoring - The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability.

We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.
May 18, 14:51 AEST
Identified - We are aware of the issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it.

Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.
May 18, 14:07 AEST
Security Alert – cPanel, WHM and Webmail Access Restricted
Resolved - This incident has been resolved.
Jul 29, 23:28 AEST
Monitoring - The temporary restrictions on WHM, cPanel, and Webmail access have now been removed, and services should be accessible normally. Our senior system admins continue to install new security patch, and monitor the servers in background.

As an additional precaution, SSH and SFTP access (ports 22/2222) remains temporarily restricted while further security validation and patching activities continue.

Workaround for VPS & Dedicated customers:
Access the server terminal via WHM >> Terminal:

These steps are being taken proactively to help safeguard customer environments while additional security updates are reviewed and applied.

Thank you for your patience and understanding.
May 9, 03:39 AEST
Identified - This incident is related to a recently identified security vulnerability in cPanel & WHM login. cPanel would release a new security patch tonight to fix all the identified vulnerabilities and we have planned to install the same on all our servers as soon as released.

Given the nature of this vulnerability, and our immediate priority is to secure data and prevent any impact, we are blocking certain access (WHM/cPanel/Webmail) temporarily, until further notice.

Your email functionality continues to work (IMAP/POP), we request to use email clients to access your emails in the meantime.

We will keep this post updated once we install the patch on respective servers. Thank you for your understanding and support.
May 8, 16:59 AEST
Service Interruption - Shared/Reseller Hosting Server
Resolved - This incident has been resolved.
Jul 29, 23:28 AEST
Monitoring - A fix has been successfully implemented, and we are actively monitoring the systems to ensure continued stability.
Email services should now be functioning normally, and all affected servers are operating as expected.
Mar 20, 14:02 AEDT
Identified - We are aware of an issue currently impacting email services, where customers may be unable to send or receive emails.

Our teams are actively investigating and working to restore normal functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your continued patience.

This issue may impact sending and receiving of emails.

Affected servers:

rs00021.pa.smartservers.com.au
rs00022.pa.smartservers.com.au
rs00023.pa.smartservers.com.au
rs00024.pa.smartservers.com.au
ph00001.pa.smartservers.com.au
ph00002.pa.smartservers.com.au
ph00003.pa.smartservers.com.au
ph00004.pa.smartservers.com.au
ph00005.pa.smartservers.com.au
ph00006.pa.smartservers.com.au
ph00007.pa.smartservers.com.au
ph00008.pa.smartservers.com.au
ph00009.pa.smartservers.com.au
ph00010.pa.smartservers.com.au
sh00033.pa.smartservers.com.au
sh00034.pa.smartservers.com.au
sh00035.pa.smartservers.com.au
sh00036.pa.smartservers.com.au
sh00037.pa.smartservers.com.au

We will continue to provide updates as more information becomes available.
Mar 20, 13:29 AEDT
Service Interruption - Shared/Reseller Hosting Server
Resolved - This incident has been resolved.
Jul 29, 23:27 AEST
Monitoring - A fix has been successfully implemented, and we are actively monitoring the systems to ensure continued stability.

Email services should now be functioning normally, and all affected servers are operating as expected.
Mar 18, 21:34 AEDT
Investigating - We are aware of an issue currently impacting email services, where customers may be unable to send or receive emails.

Our teams are actively investigating and working to restore normal functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your continued patience.

This issue may impact sending and receiving of emails.

Affected servers:

vmcp01.web-servers.com.au (sh00001.pa.smartservers.com.au)
vmcp02.web-servers.com.au (sh00002.pa.smartservers.com.au)
vmcp03.web-servers.com.au (sh00003.pa.smartservers.com.au)
vmcp04.web-servers.com.au (sh00004.pa.smartservers.com.au)
vmcp08.web-servers.com.au (sh00005.pa.smartservers.com.au)
vmcp06.web-servers.com.au (sh00006.pa.smartservers.com.au)
vmcp05.web-servers.com.au (sh00007.pa.smartservers.com.au)
vmcp07.web-servers.com.au (sh00008.pa.smartservers.com.au)
vmcp24.web-servers.com.au (sh00009.pa.smartservers.com.au)
vmcp22.web-servers.com.au (sh00010.pa.smartservers.com.au)
vmcp11.web-servers.com.au (sh00011.pa.smartservers.com.au)
vmcp12.web-servers.com.au (sh00012.pa.smartservers.com.au)
vmcp09.web-servers.com.au (sh00013.pa.smartservers.com.au)
vmcp10.web-servers.com.au (sh00014.pa.smartservers.com.au)
vmcp20.web-servers.com.au (sh00015.pa.smartservers.com.au)
vmcp14.web-servers.com.au (sh00016.pa.smartservers.com.au)
vmcp13.web-servers.com.au (sh00017.pa.smartservers.com.au)
vmcp18.web-servers.com.au (sh00018.pa.smartservers.com.au)
vmcp19.web-servers.com.au (sh00019.pa.smartservers.com.au)
vmcp17.web-servers.com.au (sh00020.pa.smartservers.com.au)
vmcp15.web-servers.com.au (sh00021.pa.smartservers.com.au)
vmcp16.web-servers.com.au (sh00022.pa.smartservers.com.au)
vmcp23.web-servers.com.au (sh00023.pa.smartservers.com.au)
vmcp21.web-servers.com.au (sh00024.pa.smartservers.com.au)
vmres06.web-servers.com.au (rs00001.pa.smartservers.com.au)

We will continue to provide updates as more information becomes available.
Mar 18, 16:32 AEDT

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

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