Monitoring - The temporary restrictions on WHM, cPanel, and Webmail access have now been removed, and services should be accessible normally. Our senior system admins continue to install new security patch, and monitor the servers in background.
As an additional precaution, SSH and SFTP access (ports 22/2222) remains temporarily restricted while further security validation and patching activities continue.
Workaround for VPS & Dedicated customers:
Access the server terminal via WHM >> Terminal:
These steps are being taken proactively to help safeguard customer environments while additional security updates are reviewed and applied.
Thank you for your patience and understanding.
May 09, 2026 - 03:39 AEST
As an additional precaution, SSH and SFTP access (ports 22/2222) remains temporarily restricted while further security validation and patching activities continue.
Workaround for VPS & Dedicated customers:
Access the server terminal via WHM >> Terminal:
These steps are being taken proactively to help safeguard customer environments while additional security updates are reviewed and applied.
Thank you for your patience and understanding.
May 09, 2026 - 03:39 AEST
Identified - This incident is related to a recently identified security vulnerability in cPanel & WHM login. cPanel would release a new security patch tonight to fix all the identified vulnerabilities and we have planned to install the same on all our servers as soon as released.
Given the nature of this vulnerability, and our immediate priority is to secure data and prevent any impact, we are blocking certain access (WHM/cPanel/Webmail) temporarily, until further notice.
Your email functionality continues to work (IMAP/POP), we request to use email clients to access your emails in the meantime.
We will keep this post updated once we install the patch on respective servers. Thank you for your understanding and support.
May 08, 2026 - 16:59 AEST
Given the nature of this vulnerability, and our immediate priority is to secure data and prevent any impact, we are blocking certain access (WHM/cPanel/Webmail) temporarily, until further notice.
Your email functionality continues to work (IMAP/POP), we request to use email clients to access your emails in the meantime.
We will keep this post updated once we install the patch on respective servers. Thank you for your understanding and support.
May 08, 2026 - 16:59 AEST
Monitoring - A fix has been successfully implemented, and we are actively monitoring the systems to ensure continued stability.
Email services should now be functioning normally, and all affected servers are operating as expected.
Mar 20, 2026 - 14:02 AEDT
Email services should now be functioning normally, and all affected servers are operating as expected.
Mar 20, 2026 - 14:02 AEDT
Identified - We are aware of an issue currently impacting email services, where customers may be unable to send or receive emails.
Our teams are actively investigating and working to restore normal functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your continued patience.
This issue may impact sending and receiving of emails.
Affected servers:
rs00021.pa.smartservers.com.au
rs00022.pa.smartservers.com.au
rs00023.pa.smartservers.com.au
rs00024.pa.smartservers.com.au
ph00001.pa.smartservers.com.au
ph00002.pa.smartservers.com.au
ph00003.pa.smartservers.com.au
ph00004.pa.smartservers.com.au
ph00005.pa.smartservers.com.au
ph00006.pa.smartservers.com.au
ph00007.pa.smartservers.com.au
ph00008.pa.smartservers.com.au
ph00009.pa.smartservers.com.au
ph00010.pa.smartservers.com.au
sh00033.pa.smartservers.com.au
sh00034.pa.smartservers.com.au
sh00035.pa.smartservers.com.au
sh00036.pa.smartservers.com.au
sh00037.pa.smartservers.com.au
We will continue to provide updates as more information becomes available.
Mar 20, 2026 - 13:29 AEDT
Our teams are actively investigating and working to restore normal functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your continued patience.
This issue may impact sending and receiving of emails.
Affected servers:
rs00021.pa.smartservers.com.au
rs00022.pa.smartservers.com.au
rs00023.pa.smartservers.com.au
rs00024.pa.smartservers.com.au
ph00001.pa.smartservers.com.au
ph00002.pa.smartservers.com.au
ph00003.pa.smartservers.com.au
ph00004.pa.smartservers.com.au
ph00005.pa.smartservers.com.au
ph00006.pa.smartservers.com.au
ph00007.pa.smartservers.com.au
ph00008.pa.smartservers.com.au
ph00009.pa.smartservers.com.au
ph00010.pa.smartservers.com.au
sh00033.pa.smartservers.com.au
sh00034.pa.smartservers.com.au
sh00035.pa.smartservers.com.au
sh00036.pa.smartservers.com.au
sh00037.pa.smartservers.com.au
We will continue to provide updates as more information becomes available.
Mar 20, 2026 - 13:29 AEDT
Monitoring - A fix has been successfully implemented, and we are actively monitoring the systems to ensure continued stability.
Email services should now be functioning normally, and all affected servers are operating as expected.
Mar 18, 2026 - 21:34 AEDT
Email services should now be functioning normally, and all affected servers are operating as expected.
Mar 18, 2026 - 21:34 AEDT
Investigating - We are aware of an issue currently impacting email services, where customers may be unable to send or receive emails.
Our teams are actively investigating and working to restore normal functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your continued patience.
This issue may impact sending and receiving of emails.
Affected servers:
vmcp01.web-servers.com.au (sh00001.pa.smartservers.com.au)
vmcp02.web-servers.com.au (sh00002.pa.smartservers.com.au)
vmcp03.web-servers.com.au (sh00003.pa.smartservers.com.au)
vmcp04.web-servers.com.au (sh00004.pa.smartservers.com.au)
vmcp08.web-servers.com.au (sh00005.pa.smartservers.com.au)
vmcp06.web-servers.com.au (sh00006.pa.smartservers.com.au)
vmcp05.web-servers.com.au (sh00007.pa.smartservers.com.au)
vmcp07.web-servers.com.au (sh00008.pa.smartservers.com.au)
vmcp24.web-servers.com.au (sh00009.pa.smartservers.com.au)
vmcp22.web-servers.com.au (sh00010.pa.smartservers.com.au)
vmcp11.web-servers.com.au (sh00011.pa.smartservers.com.au)
vmcp12.web-servers.com.au (sh00012.pa.smartservers.com.au)
vmcp09.web-servers.com.au (sh00013.pa.smartservers.com.au)
vmcp10.web-servers.com.au (sh00014.pa.smartservers.com.au)
vmcp20.web-servers.com.au (sh00015.pa.smartservers.com.au)
vmcp14.web-servers.com.au (sh00016.pa.smartservers.com.au)
vmcp13.web-servers.com.au (sh00017.pa.smartservers.com.au)
vmcp18.web-servers.com.au (sh00018.pa.smartservers.com.au)
vmcp19.web-servers.com.au (sh00019.pa.smartservers.com.au)
vmcp17.web-servers.com.au (sh00020.pa.smartservers.com.au)
vmcp15.web-servers.com.au (sh00021.pa.smartservers.com.au)
vmcp16.web-servers.com.au (sh00022.pa.smartservers.com.au)
vmcp23.web-servers.com.au (sh00023.pa.smartservers.com.au)
vmcp21.web-servers.com.au (sh00024.pa.smartservers.com.au)
vmres06.web-servers.com.au (rs00001.pa.smartservers.com.au)
We will continue to provide updates as more information becomes available.
Mar 18, 2026 - 16:32 AEDT
Our teams are actively investigating and working to restore normal functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your continued patience.
This issue may impact sending and receiving of emails.
Affected servers:
vmcp01.web-servers.com.au (sh00001.pa.smartservers.com.au)
vmcp02.web-servers.com.au (sh00002.pa.smartservers.com.au)
vmcp03.web-servers.com.au (sh00003.pa.smartservers.com.au)
vmcp04.web-servers.com.au (sh00004.pa.smartservers.com.au)
vmcp08.web-servers.com.au (sh00005.pa.smartservers.com.au)
vmcp06.web-servers.com.au (sh00006.pa.smartservers.com.au)
vmcp05.web-servers.com.au (sh00007.pa.smartservers.com.au)
vmcp07.web-servers.com.au (sh00008.pa.smartservers.com.au)
vmcp24.web-servers.com.au (sh00009.pa.smartservers.com.au)
vmcp22.web-servers.com.au (sh00010.pa.smartservers.com.au)
vmcp11.web-servers.com.au (sh00011.pa.smartservers.com.au)
vmcp12.web-servers.com.au (sh00012.pa.smartservers.com.au)
vmcp09.web-servers.com.au (sh00013.pa.smartservers.com.au)
vmcp10.web-servers.com.au (sh00014.pa.smartservers.com.au)
vmcp20.web-servers.com.au (sh00015.pa.smartservers.com.au)
vmcp14.web-servers.com.au (sh00016.pa.smartservers.com.au)
vmcp13.web-servers.com.au (sh00017.pa.smartservers.com.au)
vmcp18.web-servers.com.au (sh00018.pa.smartservers.com.au)
vmcp19.web-servers.com.au (sh00019.pa.smartservers.com.au)
vmcp17.web-servers.com.au (sh00020.pa.smartservers.com.au)
vmcp15.web-servers.com.au (sh00021.pa.smartservers.com.au)
vmcp16.web-servers.com.au (sh00022.pa.smartservers.com.au)
vmcp23.web-servers.com.au (sh00023.pa.smartservers.com.au)
vmcp21.web-servers.com.au (sh00024.pa.smartservers.com.au)
vmres06.web-servers.com.au (rs00001.pa.smartservers.com.au)
We will continue to provide updates as more information becomes available.
Mar 18, 2026 - 16:32 AEDT
About This Site
Welcome to the Panthur status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.
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