In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 2026 - 19:00 AEST
Scheduled - We will be performing scheduled maintenance on our infrastructure. As part of this maintenance, the DNS Manager may be impacted.
During this period, there may be minor DNS interruptions, such as an inability to update DNS zones, which could result in temporary service accessibility issues.
This work is part of our ongoing efforts to improve the reliability, performance, and overall stability of our infrastructure.
We will continue to provide updates here as the maintenance progresses.
Apr 14, 2026 19:00 - Apr 15, 2026 02:00 AEST
Monitoring - A fix has been successfully implemented, and we are actively monitoring the systems to ensure continued stability.
Email services should now be functioning normally, and all affected servers are operating as expected.
Mar 20, 2026 - 14:02 AEDT
Identified - We are aware of an issue currently impacting email services, where customers may be unable to send or receive emails.
Our teams are actively investigating and working to restore normal functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your continued patience.
This issue may impact sending and receiving of emails.
Affected servers:
rs00021.pa.smartservers.com.au
rs00022.pa.smartservers.com.au
rs00023.pa.smartservers.com.au
rs00024.pa.smartservers.com.au
ph00001.pa.smartservers.com.au
ph00002.pa.smartservers.com.au
ph00003.pa.smartservers.com.au
ph00004.pa.smartservers.com.au
ph00005.pa.smartservers.com.au
ph00006.pa.smartservers.com.au
ph00007.pa.smartservers.com.au
ph00008.pa.smartservers.com.au
ph00009.pa.smartservers.com.au
ph00010.pa.smartservers.com.au
sh00033.pa.smartservers.com.au
sh00034.pa.smartservers.com.au
sh00035.pa.smartservers.com.au
sh00036.pa.smartservers.com.au
sh00037.pa.smartservers.com.au
We will continue to provide updates as more information becomes available.
Mar 20, 2026 - 13:29 AEDT
Monitoring - A fix has been successfully implemented, and we are actively monitoring the systems to ensure continued stability.
Email services should now be functioning normally, and all affected servers are operating as expected.
Mar 18, 2026 - 21:34 AEDT
Investigating - We are aware of an issue currently impacting email services, where customers may be unable to send or receive emails.
Our teams are actively investigating and working to restore normal functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your continued patience.
This issue may impact sending and receiving of emails.
Affected servers:
vmcp01.web-servers.com.au (sh00001.pa.smartservers.com.au)
vmcp02.web-servers.com.au (sh00002.pa.smartservers.com.au)
vmcp03.web-servers.com.au (sh00003.pa.smartservers.com.au)
vmcp04.web-servers.com.au (sh00004.pa.smartservers.com.au)
vmcp08.web-servers.com.au (sh00005.pa.smartservers.com.au)
vmcp06.web-servers.com.au (sh00006.pa.smartservers.com.au)
vmcp05.web-servers.com.au (sh00007.pa.smartservers.com.au)
vmcp07.web-servers.com.au (sh00008.pa.smartservers.com.au)
vmcp24.web-servers.com.au (sh00009.pa.smartservers.com.au)
vmcp22.web-servers.com.au (sh00010.pa.smartservers.com.au)
vmcp11.web-servers.com.au (sh00011.pa.smartservers.com.au)
vmcp12.web-servers.com.au (sh00012.pa.smartservers.com.au)
vmcp09.web-servers.com.au (sh00013.pa.smartservers.com.au)
vmcp10.web-servers.com.au (sh00014.pa.smartservers.com.au)
vmcp20.web-servers.com.au (sh00015.pa.smartservers.com.au)
vmcp14.web-servers.com.au (sh00016.pa.smartservers.com.au)
vmcp13.web-servers.com.au (sh00017.pa.smartservers.com.au)
vmcp18.web-servers.com.au (sh00018.pa.smartservers.com.au)
vmcp19.web-servers.com.au (sh00019.pa.smartservers.com.au)
vmcp17.web-servers.com.au (sh00020.pa.smartservers.com.au)
vmcp15.web-servers.com.au (sh00021.pa.smartservers.com.au)
vmcp16.web-servers.com.au (sh00022.pa.smartservers.com.au)
vmcp23.web-servers.com.au (sh00023.pa.smartservers.com.au)
vmcp21.web-servers.com.au (sh00024.pa.smartservers.com.au)
vmres06.web-servers.com.au (rs00001.pa.smartservers.com.au)
We will continue to provide updates as more information becomes available.
Mar 18, 2026 - 16:32 AEDT