All Systems Operational
Economy & Business Web Hosting Operational
Reseller Hosting Operational
Stealth Web Hosting Operational
Network Operational
DNS Cluster (NameServers) - ns*.panthur.com Operational
DNS Cluster (NameServers) ns*.yourdns.com.au Operational
Panthur Website Operational
Panthur Client Area (Members Area) Operational
Technical Support (Tickets) Operational
Technical Support (Phone) Operational
Email Filtering Cluster Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 17, 2019

No incidents reported today.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019
Completed - The scheduled maintenance has been completed.
Nov 13, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 AEDT
Scheduled - Our systems administrators will be performing maintenance on the Stealth Hosting Server vmcp02.stealth-servers.com.au on the night of Tuesday 12th November between 22:00 and 00:00 (AEST).

As part of this maintenance, vmcp02.stealth-servers.com.au will be updated and rebooted.

We expect less than 15 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Nov 11, 09:52 AEDT
Completed - The scheduled maintenance has been completed.
Nov 13, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 AEDT
Scheduled - Our systems administrators will be performing maintenance on some of the Shared Hosting Servers on the night of Tuesday 12th November between 22:00 and 00:00 (AEST). As part of this maintenance, the following servers will be updated and rebooted:

vmcp09.web-servers.com.au
vmcp21.web-servers.com.au
vmcp23.web-servers.com.au
vmcp31.web-servers.com.au

We expect less than 15 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Nov 11, 09:46 AEDT
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Resolved - An issue with our primary upstream voice provider meant that customers were unable to successfully navigate our phone system menu. To mitigate the issue, we migrated inbound calls to our backup voice provider whilst our primary provider investigated the problem. However, during this time, only calls to our 1300 numbers were able to successfully be completed.

Once our primary provider resolved the issue, we re-enabled calls to all our inbound numbers, and customers are once again able to successfully navigate our phone system menu.
Nov 7, 12:34 AEDT
Update - During our investigations, we have identified that some of our direct numbers are not working. If you'd like to contact us by phone, please call 1300 735 272
Nov 7, 09:26 AEDT
Investigating - Our Technical Operations team are currently troubleshooting an issue which has caused our phone system to become unresponsive.

Please login to your Client Account to submit a support request if necessary.

https://members.panthur.com.au/

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

You can subscribe to this incident to receive an SMS or Email notification when our phone support is operational.
Nov 7, 09:09 AEDT
Nov 6, 2019
Completed - The scheduled maintenance has been completed.
Nov 6, 00:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:00 AEDT
Scheduled - Our systems administrators will be performing maintenance on some of the Stealth Hosting Servers on the night of Tuesday 5th November between 22:00 and 00:00 (AEST). As part of this maintenance, the following servers will be updated and rebooted:

vmcp01.stealth-servers.com.au
vmcp09.stealth-servers.com.au

We expect less than 15 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Nov 4, 10:52 AEDT
Completed - The scheduled maintenance has been completed.
Nov 6, 00:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:00 AEDT
Scheduled - Our systems administrators will be performing maintenance on some of the Shared Hosting Servers on the night of Tuesday 5th November between 22:00 and 00:00 (AEST). As part of this maintenance, the following servers will be updated and rebooted:

vmcp08.web-servers.com.au
vmcp20.web-servers.com.au
vmcp30.web-servers.com.au

We expect less than 15 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Nov 4, 10:50 AEDT
Nov 5, 2019
Resolved - This incident has been resolved.
Nov 5, 12:09 AEDT
Update - Staff have returned to the building and phone support is available.
Nov 5, 12:07 AEDT
Monitoring - Due to a fire evacuation, our phone support is currently unavailable.

Please login to the Members Area to submit a support request if necessary.

https://members.panthur.com.au/
Nov 5, 10:01 AEDT
Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.